Kolton Andrus is co-founder and CEO of Gremlin, a Chaos Engineering firm. Previously he was a Chaos Engineer at Netflix, improving streaming reliability and operating the Edge services. He designed and built F.I.T., Netflix's failure injection service. Prior to that, he improved the performance and reliability of the Amazon Retail website. At both companies, he has served as a 'Call Leader,' managing the resolution of company-wide incidents.